IT Business Systems Specialist

Position Summary: 

Successful IT Business Systems Specialist will enjoy the challenges of leveraging the company’s investment in technology and related operational processes for strategic advantage and efficiencies, to enable our company to significantly grow revenues and our bottom line.

Essential Duties and Responsibilities:

• Monitor business systems to ensure stability, integrity, and efficiency is maintained to include DelmiaWorks, UKG, etc.

• Develop reports using SQL queries and update Crystal Reports

• Implement configurations for new or existing software systems to meet business requirements

• Follow and maintain IT standards based upon industry best practices and business requirements

• Implement new, and/or maintain current, IT systems

• Collaborate with cross functional team members to understand organizational and operational challenges

• Recommend and follow the data governance model and assist with developing the data strategy

• Maintain and update various test plans, as well as overall system quality assurance; follow testing standards for IT Business System updates/changes  

• Assist with communication plans; provide timely dissemination of communications for system changes; provide support and resource requirements associated with each change 

• Maintain business requirements and system documentation

• Maintain awareness of accessibility, compliance, and security polices and guidelines 

• Build processes that support the growth of the company by simplifying, streamlining, and automating business operations—whether within a team or across multiple teams

• Work with business and technology stakeholders to ensure the platform is configured and operates as an effective and efficient system

• Perform hands-on work in configuration, scripting, programming, and report writing to support data analysis needs/requests within the company

• Troubleshoot system issues and escalate, as appropriate

Essential Functions:    

• Update Crystal Reports and SQL queries as needed per business requirements for applications to include: DelmiaWorks (formerly IQMS), UKG, etc.

• Document and maintain business process maps for all functions within the organization

• Logical thinker with a drive for efficiency and curiosity about processes and technology

• Solid communication skills (verbal and written)

• Continues personal development and keeps up to date on various IT topics & technologies related to systems and standards

• Committed to making positive change, but remaining flexible and able to adapt to company growth and evolving responsibilities

• Able to work within a team environment

• Interested in company results

• Treat people with respect

• Commitment to working safely

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily as well as the ability to handle situations by working as a team. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                  

• AAS in Information Technology or 2 to 4 years of experience in IT, Operations, Business Process, Business Consulting, Product Management

• 1 to 2 years of SQL scripting and/or programming

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. Frequent requirement for attention to detail; prolonged use of a computer terminal, telephones and other electronic equipment. The employee must be able to lift and /or move up to 50 pounds.  Employee must be a licensed driver and have the ability to travel to multi-sites by air across North America.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to occasionally loud and PPE is required. Appropriate hearing protection while in the plant is required as noise levels within the facility meet OSHA requirements for hearing protection equipment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position typically work in an office environment and occasionally may need to complete a project that sometimes take them to non-standard workplaces. The noise level in the plant work environment can be loud.