Manufacturing Quality Coordinator

Job Summary:

We are seeking a Quality Coordinator to join our team. The successful candidate will be responsible for ensuring that our products meet the highest standards of quality before they are shipped to our customers. As a Quality Coordinator, you will be responsible for conducting inspections, documenting findings, and making recommendations for improvements.

Essential Duties and Responsibilities:

• Conduct inspections of incoming materials, in-process products, and finished goods to ensure that they meet our quality standards

• Lead the development of quality systems for any existing products, new products, and/or technologies to ensure that the product meets customer needs (including, but not limited to incoming material inspection/testing, finished product inspection/testing, measuring gauge management/calibration/maintenance, nonconforming product control, containment/hold process, root cause and corrective action process, etc.)

• Promote companywide customer centric mindset, including leading initiatives to engage and update decision makers

• Participate in, maintain, and improve procedures that support quality system requirements

• Prepare and make presentations to customers, employees, and all levels of the management team

• Understand the customer’s needs and translate them into a proactive support strategy

• Create research plans to investigate and address emerging customer themes, pain points, and opportunities, developing insights and implications from the research, and sharing those key findings across the organization

• Uncover actionable insights to improve customer experience, increase efficiency and effectiveness

• Serve as escalation point for customers with technical issues to ensure they are resolved quickly

• Communicate directly with customers via phone, email, conference call, or site visit

• Liaise and collaborate with internal teams and vendors to ensure best quality and act as "customer advocate" to address customer issues

• Initiate, lead and track progress of customer and internal corrective and preventative actions, participate on teams and assist with action as required

• Administer all internal and external communications as they pertain to defect definition, root cause, and resolution action plan

• Implement Statistical Process Control

• Responsible for establishing and implementing procedures (new and existing) for monitoring and testing quality, train all impacted employees to these procedures

• Use statistical tools to analyze data , drive improvements, reduce variation and tighten processes

• Identify and study critical process parameters with the goal of improving consistency, reducing scrap, and increasing throughput

• Prepare quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, and corrective actions

• Other duties as assigned

Requirements:

• High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred

• 1-2 years of experience in a quality assurance role preferred, but not required

• Knowledge of quality control processes and procedures

• Ability to read and interpret technical drawings and specifications

• Strong attention to detail and ability to identify and document quality issues

• Excellent communication skills, both verbal and written

• Proficient in MS Word, Excel and PowerPoint

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Working Conditions:

The Quality Coordinator will work in a manufacturing environment that may require standing, walking, and bending for extended periods of time. The coordinator may also be exposed to loud noises, dust, and fumes from the manufacturing process. Personal protective equipment (PPE) will be provided and required to be worn in designated areas. The coordinator may be required to work flexible hours or overtime as needed to support production and quality objectives.

Physical Requirements:

The Quality Coordinator must be able to perform the following physical requirements with or without reasonable accommodation:

• Stand, walk, and bend for extended periods of time

• Lift up to 50 pounds

• Use hands and fingers to handle, feel, or operate objects, tools, or controls

• Visually inspect products and read technical drawings and specifications

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Direct Reports:

The Quality Coordinator does not have any direct reports. However, the coordinator will work closely with production and engineering teams to identify and resolve quality issues. The coordinator may also be required to provide guidance and training to other employees on quality control processes and procedures.